Shipping Policy

RETURNS & EXCHANGES

Non-defective products may be returned or exchanged within 14 days, provided they are in their original condition and packaging. A  shipping costs apply for change-of-mind returns. Customers are responsible for all return and re-shipping costs.

CLAIMS & DAMAGED GOODS

Claims regarding damaged or incorrect items must be submitted via email within 48 hours of receipt of the goods. A damage report filed with the courier is mandatory for all claims. Suppleme.eu will cover the costs of re-shipping only for claims deemed valid.

In the unfortunate event that an item arrives damaged please take pictures and email those to info@suppleme.eu within 5 working days of your delivery. We will not accept any claims for damaged items outside of this timeframe.

DELIVERY TIME

Suppleme.eu is not responsible for any losses due to late delivery. 

Please note that the actual delivery time may vary depending on your location and the availability of the ordered items.

When shipping with Royal Mail Tracked & Signed, we adhere to their terms and conditions, which can be found on the Royal Mail website. Similarly, for international shipments via Royal Mail Tracked & Signed, Royal Mail's terms and conditions apply. We encourage you to familiarize yourself with these terms before placing an order.

DELIVERY OPTIONS for UK Mainland:

For small parcels up to 2kg:

Royal Mail 1st Class Tracked with Signature (1-2 buisness days) £5.95 tax incl. Parcels up to 2kg
Royal Mail 2nd Class Tracked with Signature (1-2 buisness days) £5.05 tax incl. Parcels up to 2kg
For medium parcels over 2kg:
Royal Mail 1st Class Tracked with Signature (1-2 buisness days) Parcels over 2kg £7.75tax incl up to 10kg
Royal Mail 2nd Class Tracked with Signature (2-3 buisness days) Parcels over 2kg £6.85 tax incl up to 10kg
DELIVERY OPTIONS for EU:
Royal Mail International Tracked & Signed Zone EU 1 (3-5 buisness days) 
 up to 250g              £10.20
 250g-500g              £11.80
500g-750g               £12.85
750g-1kg                 £13.80
1kg-1.25kg              £14.10
1.25kg-1.5kg           £14.40
1.5kg-2kg                £14.85
2kg-5kg and more   £16
Royal Mail International Tracked & Signed Zone EU 2 (3-5 buisness days):
Small Parcels
 up to 250g              £10.20
 250g-500g              £11.80
500g-750g               £12.85
750g-1kg                 £13.80
1kg-1.25kg              £14.10
1.25kg-1.5kg           £14.40
1.5kg-2kg                £14.85
2kg-5kg and more   £16

All orders placed before 11am (UK time) will be dispatched same day and delivered accordingly to chosen delivery option.
Please note that couriers are working from Monday to Friday excluding Bank Holidays. 

Once you place your order you will receive a email confirmation. When we will dispatch your order you will receive a text message or email with a tracking number and a specific time 

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